Frequent Asked Questions

Setting up your email accounts is probably the last thing you'll need to do as the email addresses will only be activated one your site is ready for launch.

In order to add Email accounts go to the Email Addresses section under the Site Setup section. Write the name of your email before the @ symbol and choose the domain name after the @ symbol. Please note that your default domain name may not show after the @ symbol if your site is either not activated or you have your email accounts hosted by a third party or special email server.

Enter a user name and password and click the upadte button at the bottom of the page.

As a rule, all Email software like Outlook, Outlook Express, Mail (on a Mac) use more or less the same methods to get or receive emails and send them. Our system uses the simple POP3 protocol to receive emails and SMTP to send Emails.

In your Email software your POP (incoming mail) and SMTP (outgoing mail) should be set to: mail.websplanet.com

Your user name should be set to the full email address you specified in the CMS: yourName@yourDomain.com

Your password will be the one you specified in the CMS.

Australian and International clients please note:

Due to security issues and in order to fight Spam (junk) mail some countries would not allow sending Emails using a non domestic hosting company. Therefor we strongly recommend using your own ISP outgoing email address (SMTP) for outgoing emails. For instance if you use Optus as your ISP in Australia, use Optus SMTP address (mail.optus,com.au) as your outgoing email address.